Privacy Policy

TransG Privacy Policy

Last Updated: January 17, 2025

This Privacy Policy Is a Legal Agreement

This Privacy Policy governs how TransG collects, uses, maintains, and discloses information from users (“User” or “you”) of the TransGApp.com website (“Site”) and the associated mobile application(s). By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site and/or mobile application immediately.

1. Personal Identification Information

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, register on the Site, use our mobile application, or engage with other features or resources we make available. Users may be asked for their name, email address, mailing address, or other information as needed to enhance their experience.

We only collect personal identification information if you voluntarily submit such information to us. You can always refuse to supply personally identifiable information, but this may prevent you from accessing certain Site or app functionalities.

2. Non-Personal Identification Information

We may collect non-personal identification information whenever Users interact with our Site or mobile application. This can include your browser name, device type, operating system, application usage patterns, and technical information about your means of connecting to our services (e.g., Internet service provider, network).

3. Web Browser Cookies & Similar Technologies

Our Site and mobile application may use “cookies” or similar tracking technologies to enhance your experience. Your web browser may store cookies for record-keeping purposes or to track certain information. You may choose to set your browser to refuse cookies or to alert you when cookies are being sent, although doing so may cause some parts of the Site or app to function improperly.

4. How We Use Collected Information

TransG may collect and use your information for the following purposes:

To operate our Site and App: We may need your data to display content, process transactions, or enable core functionalities.
To improve customer service: The information you provide helps us respond to your customer service requests and support needs more effectively.
To personalize user experience: We may analyze information in the aggregate to understand how Users collectively use our services and resources.
To improve our Site and App: We may use feedback you provide to enhance our features and offerings.
To run promotions, contests, or surveys: We may send you information about topics we believe will be of interest to you.
To send periodic emails or notifications: We may use your email address or in-app notifications to provide updates, respond to inquiries, and share additional information about our services.

5. Legal Basis for Processing (GDPR Purposes)

If you are located in a region where the General Data Protection Regulation (“GDPR”) applies, we process your personal data under one or more of the following legal bases:

Consent: Where you have explicitly agreed to our use of your personal data.
Contractual Necessity: Where processing is necessary to perform a contract or provide you with requested services.
Legitimate Interests: Where processing is required to fulfill our legitimate business interests (e.g., improving our services) in a manner that does not override your fundamental rights and freedoms.
Legal Obligations: Where processing is necessary for compliance with a legal obligation.

6. Third-Party Video Call Services (Tencent TRTC)

We integrate the Tencent Real-Time Communication (TRTC) SDK to provide live video and audio calling features within our App. This integration may require access to your camera, microphone, and network information to establish real-time communication. Tencent may collect certain technical information (e.g., device details, network quality metrics) to ensure call stability and performance.

We encourage you to review Tencent TRTC’s official documentation to understand how Tencent processes data. We only integrate their SDK to deliver the video call functionality; no additional personal information is shared with Tencent beyond what is necessary to enable this service.

7. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, as well as security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored in our systems. However, no method of data transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Sharing Your Personal Information

We do not sell, trade, or rent personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

In certain cases, we may be required by law or government authority to disclose data as part of an investigation or legal process.

9. Third-Party Services

Beyond Tencent TRTC, our Site or app may include links to other websites or use third-party services for analytics, payment processing, or user engagement. These third parties have their own privacy policies. We recommend reviewing those policies to understand how they collect, use, and share your information. We are not responsible for the privacy practices or the content of such third parties.

10. Electronic Newsletters

If you opt in to our mailing list, you may receive emails containing company news, updates, product or service information, and so forth. You may unsubscribe from future communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.

11. Children’s Online Privacy Protection & Child Safety

Protecting minors’ privacy is of utmost importance. TransG strictly limits its membership to adults (18 years of age or older) and does not knowingly collect personal information from anyone under 18, nor is any part of our services structured to attract anyone under 18.

If we learn that personal information from a minor under 18 has been collected, we will remove such data and terminate the account. For further details about how we handle child safety and policies regarding minors, please refer to our Child Safety Policy.

12. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

13. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access & Portability: Request a copy of the personal data we hold about you and, in some cases, receive it in a portable format.
Rectification: Request correction of any inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data under certain circumstances.
Restriction or Objection: Object to or request restriction of processing your personal data in specific situations.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us using the information provided below. We will respond within a reasonable timeframe.

14. Changes to This Privacy Policy

TransG reserves the right to update this Privacy Policy at any time. When we do, we will post a notice on our Site’s main page and may send an email or notification. We encourage Users to frequently check this page for any changes. By continuing to use our Site or app after changes are posted, you accept those modifications.

15. Your Acceptance of These Terms

By using our Site or mobile application, you signify your acceptance of this Privacy Policy. If you do not agree, please refrain from using our Site or app. Continued use following the posting of changes indicates your acceptance of those changes.

16. Contacting Us

If you have any questions about this Privacy Policy, or wish to exercise any of your data rights, please contact us at:

Email: Support@TransGApp.com

Last Updated on January 17, 2025